Responding to the Ombudsman on Access & Correction Complaints

This page has compliance and best practice guidance for public bodies and health information trustees that are responding to complaints that have been made to the Ombudsman about access to information or correction of personal information (or personal health information) requests.

Under FIPPA

• Making effective written representations in responding to complaints about refused access under FIPPA (2009)
• Responding to a complaint about a fee estimate under FIPPA (2006)
• Changing the basis for a decision to refuse access (2007)
• Responding to a complaint about a refusal to grant a fee waiver under FIPPA (2006)
• Responding to a complaint about a failure to respond to an access request under FIPPA (2006)
• Responding to a complaint about a refusal to correct personal information under FIPPA (2022)
• Responding to a Complaint about an Extension of the Time Limit for Responding under FIPPA (2006)
• Responding to a complaint about refusal of access under FIPPA (2022)
• Responding to a complaint about the transfer of an access request under FIPPA (2006)

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Under PHIA

• Responding to a complaint about a failure to respond to an access request under PHIA (2006)
• Responding to a complaint about a refusal of access under PHIA (2006)
• Responding to a complaint about a refusal to correct personal health information under PHIA (2022)
• Responding to a complaint about the transfer of an access request under PHIA (2006)
• Responding to a complaint about fees under PHIA (2006)