FIPPA Audit Report: 2010 Timeliness Audit of Manitoba Public Insurance
audits & reviews
fippa
Summary
Our investigations related to the timeliness of responses suggest that it is a significant and ongoing issue. For example, our statistics on “failure to respond” complaints (complaints that are made to the Ombudsman about delayed responses from public bodies to applicants) have on average, constituted slightly more than 40% of all FIPPA access complaints received by my office over the past 5 years. Of these, failure to respond complaints, on average, about 75% were supported. The challenges faced by public bodies in providing timely responses was also demonstrated in 5 audits done by my office in 2010 under our FIPPA Access Practices Assessment audit. In those audits the overall average compliance rate for the timeliness of the 5 public bodies that were audited was 65%.