Investigation Report: Ombudsman Act – Manitoba Health and Interlake-Eastern Regional Health Authority
investigations & monitoring
health facility, body or trustee
Summary
An individual complained about how the North Eastman Health Authority (now the Interlake-Eastern Regional Health Authority) handled a critical incident resulting from an injury he sustained at a health-care facility. The ombudsman found that the health authority was not in compliance with some policies related to critical incidents. While Manitoba Health was not the subject of the complaint, the ombudsman directed two recommendations to Manitoba Health because it is the body that provides direction to health authorities on a number of matters, including critical incident reporting. Manitoba Health agreed with the ombudsman’s recommendations.
Case 2013-0117