Investigation Report: Ombudsman Act – Winnipeg Fire Paramedic Service
investigations & monitoring
municipal / local body
Summary
An individual contacted our office about an invoice she received from the Winnipeg Fire Paramedic Service (WFPS) for costs WFPS had incurred by hiring a private company to secure a fire-damaged garage. The individual did not believe that the contractor carried out work on her property, nor did she believe that WFPS adequately responded to her concerns about the invoice. After our office contacted WFPS, they found that the work described on the contractor’s invoice had not been done. WFPS refunded the individual the full invoiced amount and has implemented administrative improvements. The ombudsman found that WFPS gave reasonable consideration to this matter and administrative improvements implemented should help to prevent future complaints of this nature.
Case 2014-0070