Investigation Report: Ombudsman Act – Manitoba Families
investigations & monitoring
ombudsman act
Summary
Manitoba Housing, a division of Manitoba Families, manages a Homeowners Renovation Assistance Program (HRAP) that provides funding for household repairs to low income homeowners. We received a complaint from a homeowner who applied for financial assistance for repairs but was refused. While we determined that the decision was made in accordance with the eligibility criteria for HRAP, we did make several suggestions for administrative improvements to the program, particularly with respect to ensuring applicants clearly understand the terms and conditions of the program.
Case 2017-0028