Investigation Report: Ombudsman Act – City of Winnipeg Parking Authority
investigations & monitoring
municipal / local body
Summary
A citizen whose licence plates were stolen complained to our office after receiving a parking ticket issued to a vehicle bearing the stolen plates. The citizen tried to appeal the ticket but missed the deadline for doing so even though she followed instructions provided to her by the City of Winnipeg’s 311 service. The Winnipeg Parking Authority advised her that it could not reconsider the parking violation and that the $100 fine must be paid. Our office found that the 311 service did not provide complete information about how to address the parking violation, which raised an issue of administrative fairness. We made four recommendations to the parking authority and it advised our office that it has taken steps to implement the recommendations, including waiving the $100 fine.
Case 2017-0313