How to Complain

What information to provide in your complaint:

• The name of the public body (organization, program, department, agency, municipality or health-care organization) you are complaining about
• A summary of your complaint with enough detail to explain the problem, including actions you have already taken
• Important dates and timelines about your complaint or disclosure
• Names and phone numbers of public body employees you have been in contact with about your complaint (e.g. manager, supervisor, designated officer, or other)
• Information about any appeal hearing that may have been held and the outcome (if relevant)
• Copies of any related documentation
• Your full name, address and phone number where you can be contacted

Ways to complain

Complaint Checker

If you’re not sure which complaint form to use, our complaint checker can guide you through making a complaint and provides the option to send your concern to our intake team.

Writing or visiting

Email: ombudsman@ombudsman.mb.ca

Letter: 300 – 5 Donald St., Winnipeg, MB R3L 2T4

Call: 1-800-665-0531

In Person: Visit our contact page for our office locations.

In some cases, your complaint may be required in writing, and we can discuss any needed next steps with you. 

Submitting a complaint or disclosure form

If you already know which act and criteria your complaint fits under, you can fill out that specific form: