Investigation Report: Ombudsman Act – City of Winnipeg, Handi-Transit Service
investigations & monitoring
municipal / local body
Summary
A complaint about the City of Winnipeg’s Handi-Transit Service was received from the Independent Living Resource Centre, a Winnipeg-based organization that supports people with disabilities, many of whom use the transit service. The ombudsman found that in many instances, Handi-Transit provides a reasonably equivalent service to fixed-route transit, but in certain areas falls short. The report includes 19 recommendations to improve the service.
Case 2016-0057